Frequently Asked Questions
What Areas Do We Cover?
Our moving team covers all locations across Macclesfield, Manchester & the Greater North West, providing reliable local and long-distance relocation services for homeowners, tenants and businesses alike.
We regularly carry out removals in Macclesfield and surrounding Cheshire towns and villages including Prestbury, Bollington, Tytherington, Sutton, Gawsworth, Rainow, Poynton, Wilmslow, Alderley Edge, Handforth, Knutsford, Congleton and Holmes Chapel. If you’re looking for trusted local movers in the area, our dedicated Macclesfield removals team can help with everything from apartment moves to full family relocations.
For a list of all the major locations we serve, please see below. If you don’t see your location listed, don’t worry. Get in touch with our team on 0161 327 1981 and they’ll confirm availability.
Manchester Removals & Greater Manchester Moving Services
Wythenshawe, Didsbury, Chorlton, Salford, Eccles, Salford Quays & MediaCityUK, Withington, Prestwich, Bury, Whitefield, Rochdale, Bolton, Wigan, Oldham, Ashton-under-Lyne & more.
Stockport Removals
Bramhall, Marple, The Heatons (Heaton Moor, Heaton Chapel, Heaton Mersey, Heaton Norris), Gatley, Hazel Grove, Cheadle, Cheadle Hulme & other areas of Stockport.
Trafford Removals
Sale & Sale Moor, Stretford, Cornbrook, Firswood, Trafford Park, Urmston, Flixton & Davyhulme, Ashton upon Mersey, Brooklands & other areas in Trafford.
South Trafford / Altrincham Removals & Surrounding Areas
Broadheath, Timperley & West Timperley, Dunham Massey, Hale & Hale Barns, Bowdon, Carrington & other South Trafford or Altrincham areas.
Cheshire Removals
We provide professional removal services across Cheshire, covering major towns such as Chester, Warrington, Macclesfield, Wilmslow, Knutsford, Congleton, Northwich, Winsford, Runcorn, Widnes, Ellesmere Port, Crewe, Nantwich, Sandbach, Frodsham, Tarporley and Alderley Edge, along with a wide range of surrounding villages and rural areas throughout the county.
Manchester City Centre Removals
Deansgate, Castlefield, Spinningfields, Ancoats, Northern Quarter, New Islington, Greengate. If you can’t see your location here, don’t worry. Get in touch with us and we’ll verify whether we cover your area.
If you’re moving nationally, we can help too. As long as your move starts or ends in Manchester or the North West, we’ve got you covered.
This isn’t a comprehensive list. If you can’t see your location listed above, don’t worry! We can still help. Get in touch with our friendly team today and we’ll talk you through the process.
Long Distance Moves / Short Distance Moves
Of course we can. We handle moves across the North West & the UK all the time. No job is too big for Soldiers On The Move. So whether you’re planning a move back to Manchester from another city or you’re moving from one side of Greater Manchester to the other, get in touch and we’ll give you a free quote. Alternatively, you can give us a call on 0161 327 1981.
Packing Supplies and Services
If you do decide to go ahead with your initial quote, we’ll make sure you’ve got all the packing materials you require, including all varieties of boxes (specialist wardrobe boxes, TV boxes and standard cartons.)
Most of our domestic move customers tend to take us up on our comprehensive packing service, as our team has ample experience in packing goods for upcoming moves. We’ll always recommend you let us do this, however, if you choose to pack yourself, we highly suggest making sure all the materials and boxes you use are sturdy enough to be transported.
If you have any questions, please visit our page on packing supplies & materials or contact us directly.
Short and Long Term Storage Solutions
If you should experience an unexpected delay or need to come into storage with us, we’ve got solutions to match both long & short term needs (subject to additional charges.)
Please note, however, our storage facility is only available to access between the hours of 9am to 5pm.
For more information, please visit our page on long & short term storage or contact us directly.
Do we charge for key waits?
Unlike many other removals companies, we do not charge for key waits. If you choose to move with us, any additional delays are covered (within limits) in your final quoted cost.
Do You Have a Waste License?
We do not have a waste license. However, if you require waste disposal, we work alongside partners that can get the job done for you.
If your domestic or commercial move requires waste disposal, let us know and we’ll factor this into your quote/survey.
What carrying capacity do the vans have?
Are you insured?
Yes. Fully insured and licensed.
What Time Will Soldiers On The Move arrive?
On the day of your move, our team will always aim to be there bright and early (usually between 8:30am and 9am) though this is entirely flexible depending on our customer requirements. If you need us to get there even earlier than 8:30am, we’ll be more than happy to accommodate (as long as you’ve got the kettle on!)
Please note: Availability may vary on long distance moves due to scheduling requirements.
What Are Your Cancellation Terms?
Unlike many other removal firms, we don’t take a deposit. If you’ve booked in and confirmed with us and need to change the date of your move, please get in touch with us and we’ll always try and accommodate.
If your booking has been confirmed and you cancel within 5 working days of your move, you may be subject to an administrative charge. This is reviewed on a case by case basis and not always applicable. Simple delays and date changes can always be accommodated. If you’re unsure, just get in touch with us and we’ll talk you through the process.
Do We Offer Military / NHS Discount?
We offer a 10% discount for ex/active military and NHS staff. We do not offer this discount to Blue Light card holders.
How Soon Can You Move Us?
We will always try and accommodate quick turnarounds, so if you have an urgent removal requirement, please call us today (0161 327 1981) or get in touch. If your move isn’t for the foreseeable but you’d like to book it in anyway, we’ll usually take a provisional date from you and follow up closer to the time.
